I have spent a career engaging communities during turbulent times, in dozens of U.S. cities and abroad. The one constant, no matter the gathering – advocates, consumers, employees, or students – is that everyone wants to be part of the solution. The major barrier to crafting solutions is understanding different perspectives, no matter the volume or tone, and active listening is core to understanding.
This process of listening is even more vital now, for corporations sincerely pursuing transformational change, internally and externally. It is an opportunity for CEOs to understand, not simply to wait to respond. It is a chance to pay attention to what an employee says, and how they say it. And just as important, to hear what is not being said.
This is a learned skill, and as such, active listening must be considered an investment, one that requires time and effort and reaps future benefits. It necessitates undivided attention. Packed schedules, deadlines, and other priorities, must make prime time for undistracted dialogue with employees.
Active listening has been at the heart of Ichor’s community-centered approach since the firm’s inception. Our community dialogues are empowering for both clients and the community members they serve. For many that have been left out for too long, showing up and having the opportunity to be heard is half the battle. Conversely, our clients come away from this discussion far richer with genuine, first-hand knowledge that will make them a better corporate citizen.
We will continue to deepen this work, fostering dialogue, actively listening, catching nuances others miss and promoting mutual understanding. We invite all CEOs to add active listening to their toolkit.