Ideas & Insights - Ichor Strategies

The Biggest Problem with Customer Experience and How to Fix It

Everyone has bad customer experiences. They come in all forms. A customer walks into a drugstore to pick up a few basic necessities. They find things...

Using the Recent Wave of Civil Rights Audits to Your Company’s Advantage

Until recently, most corporations have treated equity issues as a check-the-box public relations strategy designed to deflect public criticism – if...